Request a refund

If Roomy isn't right for you, you can get your money back. Every first purchase, Monthly, Yearly or Lifetime, comes with a 30-day money-back guarantee. You don't need to give a reason.

Check that you're eligible

• It's your first purchase of Roomy Pro.
• You ask within 30 days of the payment. If you started with a free trial, the 30 days start on the day your first payment was taken, when the trial ended.

Still in your free trial? You don't need a refund: cancel before the trial ends and you won't be charged. See Billing and subscriptions.

Request your refund

1. Find your license key (it starts with ROOMY-) or your receipt number. Both are in the emails you received after buying, and your key is on your account page.
2. Email [email protected], ideally from the email address you bought with.
3. Include your license key or receipt number, and say which purchase you want refunded if you have more than one.
4. If you'd like, tell us why. It helps us improve Roomy, but it's optional.

What happens next

1. We reply to confirm, usually within 2 business days.
2. We refund the full amount through Stripe to the card or account you paid with.
3. The money usually appears within 5 to 10 business days, depending on your bank.
4. Your license is deactivated on all your Macs, and any subscription is cancelled so you won't be charged again. Roomy switches back to the free version at its next license check, usually within a day.

Your files and settings aren't affected. You can keep using the free version, or uninstall Roomy.

Cancel or refund?

• Cancel if you just don't want to renew. Pro keeps working until the end of the period you've paid for, and you won't be charged again.
• Ask for a refund if you're within 30 days of your first payment and want your money back. Pro ends straight away.

Outside the guarantee window there are no partial refunds for unused time, although we'll always look at genuine mistakes, such as a renewal you meant to cancel. Contact us within a few days.

Tips

• Contact us before disputing a charge with your bank. A refund from us is faster than a chargeback, and a chargeback deactivates your license while it's open.
• Prices are in US dollars, so if your bank converted the payment, the refunded amount may differ slightly because of exchange rates.

If that didn't work

• No reply after 2 business days: check your spam folder, then email us again or use the contact page.
• The refund hasn't arrived after 10 business days: ask your bank to look for it, then let us know so we can send the Stripe refund reference.

Full details, including exceptions, are in our Refund Policy.