Billing and subscriptions

This article explains how Roomy plans, free trials and renewals work, and how to manage or cancel your subscription. Current prices are always on the pricing page, in US dollars.

The plans

• Free: scan everything and clean up to 500 MB in total.
• Monthly and Yearly: subscriptions that start with a 7-day free trial and renew automatically until you cancel.
• Lifetime: one payment, no renewals, and all future updates of Roomy included.

Every Pro plan removes the cleaning limit and works on up to 3 Macs.

How the free trial works

1. Choose Monthly or Yearly and enter your payment details at checkout. Payments are handled by Stripe; we never see your card number.
2. You're not charged during the 7-day trial. Checkout shows the date it ends.
3. When the trial ends, your subscription starts and the first payment is taken, unless you cancel before the trial ends. Cancel during the trial and you pay nothing.

How renewals work

Subscriptions renew at the end of each month or year at the then-current price for your plan, charged to the card on file. Stripe emails you a receipt for every payment. If we ever change prices, we'll email you at least 30 days before your next renewal at the new price.

Manage or cancel your subscription

On the website

1. Sign in with your email and password. First time? Choose Email me a sign-in link, open the link, and pick a password.
2. On your account page, open the Billing tab and click Open billing portal. This opens the secure Stripe billing portal.
3. There you can update your card, download invoices and receipts, or cancel your plan.

In the app

1. Click Roomy Pro in the sidebar, or choose Roomy → Settings… and click License.
2. Click Manage Subscription…. The same billing portal opens in your browser.

What happens when you cancel

• Your subscription won't renew, and you won't be charged again.
• Pro stays active until the end of the period you've paid for. The app shows the date as Ends instead of Renews.
• After that date, Roomy returns to the free version. Your files, settings and Activity Log are untouched.
• Cancelling doesn't refund past payments, and there are no partial refunds for unused time. Within 30 days of your first payment you can ask for a full refund instead. See Request a refund.

Deleting the app does not cancel your subscription. Always cancel in the billing portal.

Tips

• Switching plans: if the billing portal offers a plan change, you can switch there. Otherwise, email us and we'll help.
• Prices are in USD. If your card uses another currency, your bank converts the amount and may add a fee.
• Need a different email on your account? Email support from your current address.

If that didn't work

• No sign-in email: check your spam folder and make sure you used the email you bought with. The link expires after a short time, so request a new one if needed.
• A payment failed: update your card in the billing portal. Pro keeps working for a few days while the payment is retried.
• You were charged after cancelling: check the cancellation date in the billing portal, then email [email protected] with your receipt.

The full rules are in our Terms of Service and Refund Policy.