Refund Policy

We want you to be happy with Roomy. If it isn't right for you, you can get your money back within 30 days of your first purchase, no questions asked. This policy explains how that works, how cancelling differs from a refund, and the few exceptions. It forms part of our Terms of Service.

1. Our 30-day money-back guarantee

Your first purchase of Roomy Pro is covered by a 30-day money-back guarantee. This applies to every plan:

• Monthly and Yearly subscriptions: the first payment of your subscription. If your subscription started with a free trial, the 30 days start on the date of that first payment, when the trial ends, not on the day the trial started.
• Lifetime: your one-time payment.

Ask within 30 days of the payment and we will refund it in full. You don't have to give a reason, although we're always grateful to hear what we could do better.

Remember that you can try Roomy before paying: the free version scans your whole Mac and cleans up to 500 MB, and subscriptions start with a 7-day free trial. If you cancel during the trial, you aren't charged at all, so no refund is needed.

2. How to request a refund

1. Email [email protected], ideally from the email address you used to buy.
2. Include your license key (it starts with ROOMY-) or the receipt number from your Stripe receipt, so we can find your order quickly.
3. Tell us which purchase you want refunded, if you have more than one.

Your license key is in the email we sent after checkout and on your account page. Our help article Request a refund walks through the same steps.

3. What happens next

• We aim to reply within 2 business days to confirm your refund.
• We issue the refund through Stripe to the payment method you paid with. We can't refund to a different card or account.
• Refunds usually reach your card or account within 5 to 10 business days, depending on your bank. If you don't see it after 10 business days, contact your bank first and then let us know.
• The refund is made in US dollars, the currency you paid in. If your bank converted the original payment, the amount you see may differ slightly because of exchange rates or bank fees, which are outside our control.

4. What happens to your license

When a purchase is refunded, its license is revoked and deactivated on all Macs. If it was a subscription, the subscription is cancelled at the same time, so you will not be charged again. Roomy returns to the free version the next time it checks your license (usually within a day, and at the latest 21 days later if the Mac stays offline). The app stays installed and your files aren't affected; you can keep using the free version or uninstall it.

5. Cancelling is not the same as a refund

Cancelling a subscription stops future renewals. It doesn't refund payments you have already made. After you cancel, Pro stays active until the end of the period you have paid for, and then the app returns to the free version.

Outside the 30-day guarantee, we don't give partial refunds or credits for unused time in a monthly or yearly period, unless the law requires it. If a renewal charge took you by surprise, contact us within a few days of it and we will look at your situation, but refunds of renewals are at our discretion.

You can cancel at any time on your account page (open Billing, then Open billing portal) or in the app under Settings → License → Manage Subscription…. Deleting the app does not cancel your subscription. See Billing and subscriptions for step-by-step instructions.

6. Chargebacks

If something is wrong with a charge, please contact us before you contact your bank. We can usually sort it out faster, and a refund from us is quicker than a chargeback. If a payment is disputed or charged back, the related license is revoked while the dispute is open. If a chargeback is filed for a purchase we have already refunded, or that you clearly authorized, we may provide evidence to the bank to contest it.

7. Exceptions

We may decline a refund request, or limit future refunds, when:

• the request is made after the 30-day guarantee window, except as described in section 5;
• it concerns a renewal payment rather than a first purchase, except as described in section 5;
• the same person has repeatedly bought and refunded Roomy, for example to use Pro for free;
• the license key was shared, published or used in breach of our Terms of Service or EULA; or
• the purchase was fraudulent or made with a payment method you weren't authorized to use.

8. Your legal rights

This guarantee is in addition to any rights you have under the consumer law of the country where you live, and nothing in this policy limits those rights. If the law gives you a longer period or a stronger remedy, that applies.

9. Contact us

Questions about a payment or refund? Email [email protected] or use our contact page.

TSOFT LLC
9169 W State St #2547, Garden City, ID 83714, USA